Good News | Baiyuan Water Industry Achieves Top Tier in "Seven-Star After-Sales Service System Certification"!

Recently, Guangdong Baiyuan Environmental Protection Technology Co., Ltd. (hereinafter referred to as "Baiyuan Water") has officially been approvedAfter-Sales Seven-Star Service System Certification, recognized asSeven-Star (Excellence)Highest-level certification. The scope covers after-sales seven-star service evaluation for commercial drinking water equipment (commercial water boilers, electric commercial water heaters) and water purifier production.

Receiving this honor signifies that Baiyuan Water Industry's after-sales service capabilities have now joined the industryExemplary。

1. Seven-Star Certification: The Highest Honor in After-Sales Service

"Product After-Sales Service Evaluation System" (GB/T27922-2011) is China's first national standard for service certification, developed byMinistry of Commerce、China Federation of CommerceInitiated in 2012, the national standard certification program is currently China's leading initiative.The service certification program with the highest number of issued certificates and the broadest scope。

This certification usesRating SystemComprehensively evaluate a company's after-sales service capabilities. The evaluation system covers the enterpriseOrganizational Structure, Staffing, Resource Allocation, Compliance Standards, Monitoring & Improvement, Service Culture, Technical Support, Delivery & Repair, Quality Assurance, Customer Relations, Complaint Handlingacross multiple dimensions. According to the scoring criteria:

• Reach 95 points (inclusive of 95) or higher, rated as5-StarAfter-Sales Service

• Further strict review is required to qualify for a higher standard.Seven-Star (Outstanding)

Seven-star certification is currentlyHighest After-Sales Service Certification LevelCompanies that earn this certification not only demonstrate a comprehensive after-sales service system but also show theirService Features, Service Network, Service Quality, Service System, Service Standardsrank among the leaders in areas such asTop-tier domestic standard。

II. The Power Behind the Seven-Star Certification: Baiyuan

Baoyuan Water Industry has been awarded the seven-star certification, recognizing the company's long-term commitment toService-driven growthStrategic endorsement. With over a decade of expertise in water treatment, the company has consistently positioned after-sales service as a core competitive advantage.

During the certification review, Baiyuan Water Industry's after-sales service system received high praise from the expert panel in the following areas:

Organizational structure refinementThe company operates a vertical management structure from headquarters to regional service centers, staffed with dedicated after-sales personnel to ensure efficient communication and rapid execution of service directives.

Efficient response mechanism: Company Commitment30-minute phone response, 4-hour on-site engineer arrival, 8-hour fault repairFree backup device provided if service is delayed; service standards included in contract for peace of mind.

Extensive service networkOur service network spans all of Guangdong Province and major cities nationwide, serving hundreds of enterprises and institutions. Our clients include benchmark organizations such as Zhuhai People's Hospital, Sun Yat-sen University, BOE, Hellowoohoo, Lianhe Pharmaceutical, Gree Group, Huafa Group, and Gaoxin Investment.

Closed-Loop Management StandardsAll service information is uploaded to the company's COMS system. A dedicated service file is established to enable end-to-end traceability from customer repair requests to completion.

Adequate spare parts supplyStrategic partnerships with leading international and domestic brands including 3M, GE, Pentair, A.O. Smith, Midea, Angel, Qingyuan, and Bilie. Genuine original parts supplied directly to ensure uninterrupted equipment operation for your business.

3. The Value of 7-Star Certification for Customers

For customers, Baiyuan Water Industry's seven-star after-sales service certification means:

Service GuaranteeThe 7-Star Certification is a nationally recognized credential that demonstrates Baoyuan Water Industry's after-sales service system is comprehensive and its service capabilities are exceptional, giving customers confidence in their choice.

Competitive advantage in biddingThe 7-Star After-Sales Service Certification is a key加分项 in bidding for large enterprises and institutions. Choosing Baiyuan Water Industry gives your clients stronger service credentials to support their own project bids.

Simplify your partnerships: The 7-Star Certification requires enterprises to achieve top-tier domestic standards in service functions, network coverage, and quality. This ensures customers receive a more professional, efficient, and reliable after-sales experience.

Backed by a guarantee: Certification standards cover dimensions such as customer relations and complaint handling, ensuring every customer feedback receives timely and effective response and resolution.

IV. Continuous Improvement, Enhanced Service

Achieving the seven-star after-sales service certification marks a major milestone in Baiyuan Water Industry's service system development, but it is far from the end. Building on this achievement, the company will continue to increase resource investment in its after-sales service system, consistently elevate service standards, and optimize service processes to deliver an even higher-quality, more efficient, and hassle-free full-cycle customer experience.

In the future, Baiyuan Water Industry will continue to uphold its corporate mission: "Make drinking water safer, production more reliable, and the environment better." We hold ourselves to a seven-star service standard so that every customer can enjoyBuy with confidence, use with ease, repair with peace of mind.comprehensive water treatment services across all scenarios.

Guangdong Baiyuan Environmental Protection Technology Co., Ltd.
Company Address: Room 2101, Building A, Zhengfang Yunxi Valley, Xiangzhou District, Zhuhai City
Official Website:www.beryon.cn
Phone: 0756-6230686